Frequently Asked Questions
Short, plain answers. If you cannot find what you need, write to team.convengg@gmail.com.
Glossary
Terms you will see often on CONVEN and what they mean.
- Conventus
- A match formed on CONVEN when two people like each other. The name comes from the Latin "conventus" (a meeting, a gathering).
- Discover
- The main section where you pick a game and browse the people who have played it, one card at a time.
- Live
- The section that shows people who are playing the same game right now.
- Likes
- The people you liked and the people who liked you.
- Match
- A percentage from 0 to 100 showing how similar your game library and play time are to the other person's.
- Note
- A short status line your matches see in Messages. It lasts 24 hours.
More terms
- Game invite
- A card you send in a chat after picking a shared game and a time.
- View-once photo
- A photo the other person can open only once; then it is deleted.
- Security code
- A code derived from the keys of the two people in a chat. If you compare it another way you can be sure nobody sits in between.
- Recovery code
- A secret code you create that opens the backup of your message key. If you lose it and the key on your device is gone, old messages cannot be opened.
- Play style tag
- A tag you can show up to three of on your profile, such as Mic On, Competitive or Night Owl.
- OG badge
- Means you are one of the first 100 people who joined CONVEN.
- Friend
- Two people who follow each other.
General
What is CONVEN?
CONVEN is a free web app that helps you find people who play the same games you play on Steam. You pick a game, see the people who have played it and like them. If you both like each other you match (we call that a Conventus), then you can chat and play together.
How does it work?
- Sign in with Steam. You never type your password to us; sign-in happens on Steam's own page.
- Pick a game in Discover. The people who have played it show up as cards.
- Swipe the card right or press the heart to like. Swipe left or press the cross to skip.
- If you both like each other a Conventus is formed. You can chat in Messages and send a game invite.
Does CONVEN cost anything?
No. CONVEN is completely free right now.
Who can use it?
You must be 18 or older and have a Steam account whose game details are public. People under 18 cannot use it.
Are you connected to Valve or Steam?
No. CONVEN is an independent third-party service. Steam is a registered trademark of Valve Corporation.
Steam sign-in and your data
Why do I sign in with Steam?
Your Steam account is your CONVEN account. There is no separate sign-up form or password, your play time comes from Steam so it is real, and nobody can pretend to be someone else.
Does CONVEN see my Steam password?
No. Sign-in happens on Steam's own page (the address bar shows steamcommunity.com). Only Steam sees your password, email and Steam Guard code. Steam only tells us "this person owns this Steam account".
Can CONVEN act on my account or reach my inventory?
No. We only read what is public on your Steam profile. We cannot act on your account, and we cannot reach your inventory, wallet or friends list.
How do I know the sign-in page is the real Steam page?
When you press "Sign in through Steam", your browser goes to steamcommunity.com as a full page. Make sure the address bar says exactly steamcommunity.com and shows the padlock. Type your password and Steam Guard code only on that page. No CONVEN page has a password field; if anyone asks you for a password or code on a CONVEN page, type nothing and tell us.
The long address in the address bar shows which site you will return to (convengg.com). The sign-in request exists only to verify who you are; it does not ask for your email, name or date of birth.
What information do you take?
- From Steam (only what is public): your username, profile photo, profile link, account creation date, game list and play time, and the game you are playing now.
- What you write yourself: nickname, bio, and if you like age, gender, photos and a Discord name. All of it is optional and you can change it any time.
- What we do not take: your Steam password, email address, phone number, payment details, inventory, wallet and friends list.
- Technical records: short-lived server logs for security, and a record of the moment you accepted the terms (time, IP address, browser information).
- We do not sell your data, use it for ads or set tracking cookies.
Why must my game details be public?
Steam only shares your game list when "Game details" is public. This setting does not open your inventory or anything else. In Steam, go to Edit Profile > Privacy Settings and set "Game details" to "Public".
Can I look around with just a nickname or ID? Why no sign-up system of your own?
Not for now. Signing in with Steam reduces fake accounts, harassment and scams, verifies play time, and means we never store passwords: even if a database were stolen there would be no password to steal.
Is my Steam profile link visible to everyone?
Not by default: only people you matched with see your Steam link. If you want, you can turn on "Show my Steam account link in my bio" in your profile settings; then everyone who views your profile sees it.
How do I delete my account and data?
You can delete it any time with "Delete my account" in Settings. Your profile, messages, photos and matches are deleted right away and drop out of backups within 30 days at the latest.
Messages and safety
Who can read my messages?
Only you and the other person. New messages and one-time photos are end-to-end encrypted: encryption happens on your device and the CONVEN server cannot see the content. The server only knows who wrote to whom, and when.
Why can I not see my messages on another device?
Your message key stays on your device. On the new device you approve it from your old device with "Approve from my other device", or restore it with the recovery code you made earlier. If you have neither, old messages cannot be opened, but new messages still work.
Why does my old session close when I sign in elsewhere?
For your safety only one device stays signed in to an account at a time. When you sign in on a new device the old one is signed out. For about 10 minutes the old device can still approve the new one, and nothing else.
What is a one-time photo?
A photo the other person can open only once. It is deleted from the server once opened, or after 24 hours if never opened.
What is a game invite?
A card you send in a chat after picking one of your shared games and a time. The other person can answer with one tap: "Let's go!" or "Not now".
What if someone bothers me?
Choose Block from their profile or the chat menu: they cannot see you or write to you. Report anyone who breaks the rules with Report; reports are private. In an encrypted chat moderators only see the messages you choose to share.
What if someone asks me for a password, code or money?
Never share your password, Steam Guard code or payment details. The CONVEN team will never ask for them. If someone asks, block and report them right away.
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