Terms of Use and Disclaimer

Version 2026-11-03 · Effective: November 3, 2026

• CONVEN is free and has no affiliation with Valve/Steam.
• You are responsible for everything you share, especially view-once photos.
• View-once photos are deleted once opened; we keep no copies.
• You are responsible for the security of your Steam account. We will never ask for your password.

1Parties and acceptance

These terms are between the owner of the CONVEN platform at convengg.com ("CONVEN", "we") and the person using the platform ("user", "you").

By ticking the checkbox before signing in with Steam, you accept these terms, the Privacy Policy and the Community Guidelines, which form an integral part of these terms. If you do not accept them, do not use the platform.

2The service

• CONVEN is a platform that matches you with similar players based on the games in your Steam library ("Conventus") and lets you chat with your matches. It also includes a community feed, profiles and sharing features.
• The platform is currently in demo. The service is provided "as is" and "as available"; it is not guaranteed to be uninterrupted, error-free or fit for a particular purpose.
• The service is free. If paid features are added in the future, they will be offered under separate terms and announced in advance.

3Independence from Valve and Steam

CONVEN is an independent third-party service with no official affiliation, partnership or endorsement from Valve Corporation. "Steam" and the Steam logo are registered trademarks of Valve Corporation. Game names and images belong to their respective owners.

CONVEN is not responsible for how Steam operates, its rules, or any restrictions Steam places on your account (VAC, community bans, trade restrictions, etc.).

4Who can use CONVEN

• You must be at least 18 years old to use the platform. Accounts found to belong to anyone under 18 will be closed.
• You need your own Steam account with public game details. If your Steam profile stays private, matching does not work; if it stays private for 7 days, your account is suspended automatically. After you make your profile public again, you can ask for the suspension to be lifted through the appeal route in section 10; a person reviews your appeal.
• If you have been permanently banned for breaking the rules, you may not create a new account.

5Your Steam account security

• You sign in to CONVEN through Steam's official sign-in page (Steam OpenID). Your Steam password never reaches CONVEN and is never stored.
• The security of your Steam account is entirely your responsibility, including your password, Steam Guard and two-factor authentication, the devices you sign in on, the security of your email account and the links you click.
• CONVEN will never ask for your password, Steam Guard code, API key or payment details. Any message asking for these while posing as the CONVEN team is fake; report it and do not reply.
• CONVEN is not responsible for your Steam account being taken over, for details you enter on fake sign-in pages (phishing), for links shared by other users, or for any resulting loss of items, balance or accounts.

6Your content

• You alone are responsible for everything you share on your profile, in posts, comments and messages (text, photos, links). Your content must comply with the law, the rights of others and the Community Guidelines.
• You keep ownership of your content. You give CONVEN a free, non-exclusive permission, which ends when you delete your account, to use it to provide the service and keep it safe (storing it, displaying it, delivering it to the people you choose, checking it against the rules with automated tools and, when needed, a person, and, for photos, passing it to the service provider that does this check). Details are in the Privacy Policy.
• CONVEN may remove content it finds in breach of the rules without prior notice. Content may be checked with automated tools before it is published (a text filter for written content, AI-based image checking for photos); this checking is not error-free, does not impose a legal duty of prior monitoring on CONVEN, and content that passes the check can still be removed later if it breaks the rules.
• Photo sharing in community posts is currently turned off; only text can be added to posts.

7View-once photos

You can send "view-once photos" in private messages. By using this feature you accept the following:

• You are fully responsible for the content of the photos you send. All civil and criminal liability arising from the content the recipient opens lies with the sender.
• The photo is permanently deleted from the server as soon as the recipient opens it, or after 24 hours if it is not opened. The photo file is never included in backups; CONVEN keeps no copy, archive or preview of it.
• The only information kept is who sent a photo to whom, when, and whether it was opened. The photo itself is not stored.
• For this reason, CONVEN cannot later provide a deleted photo to you, the recipient, moderators or the authorities. In a report, the photo's content may not be reviewable; the report is assessed based on the message history and delivery information.
• Screenshots cannot be technically prevented. CONVEN is not responsible if the recipient saves the photo or shares it with others. Don't send a photo you wouldn't be comfortable sharing.
• Nudity or sexual content, images of someone without their consent, and any violent or illegal imagery are strictly prohibited. Any sexual content involving anyone under 18 leads to permanent account closure and a report to the authorities.

8Private messages

• New messages and one-time photos are end-to-end encrypted: only you and the person you chat with can read the content; CONVEN cannot. Older messages are not encrypted. When you leave a match or delete your account, the related chat is deleted.
• Messages are not read for advertising, profiling or any other purpose. When you report a user you can share messages you choose from the chat with moderators; moderators only see the part of an encrypted chat that you share. For older unencrypted messages, the conversation between the reporter and the reported person may be reviewed by an administrator. Every review is logged.
• Keeping your encryption key and recovery code is up to you. If you lose them, your encrypted message history cannot be recovered.

9Interacting with other users

• CONVEN only brings players together. You are responsible for your interactions with your matches on and off the platform (other communication platforms, in game, voice chat, trades).
• Users' identities, ages and claims are not verified. Be careful when sharing personal information and trading.
• CONVEN is not a party to transactions between users, such as Steam trades, item sales or money transfers, and cannot be held responsible for fraud or losses in them.

10Prohibited conduct, suspension and termination

• Prohibited conduct is listed in the Community Guidelines. It is also forbidden to try to bypass the platform's security, to use automated tools (bots, scrapers) or to act through someone else's account.
• If the rules are broken, CONVEN may remove content, temporarily restrict an account or close it permanently. Serious violations are not preceded by a warning.
• If you believe a decision (including an automated block) was wrong, you can appeal within 30 days at team.convengg@gmail.com; your appeal will be reviewed by a person.

11Limitation of liability

To the fullest extent permitted by law, CONVEN is not liable for:

• content shared by users and how users behave towards each other,
• outages, changes and decisions at Steam, Valve or other third-party services,
• interruptions or delays of the service, or loss of data,
• indirect damages, loss of profit, or loss of in-game items or accounts.

This does not affect damages caused by CONVEN's intent or gross negligence, or your consumer rights that cannot be excluded by contract.

12Deleting your account

You can delete your account at any time with the "Delete My Account" option in Settings. What is deleted and when is explained in the Privacy Policy.

13Changes

These terms may be updated. Every document has a version date. After a significant change you will be asked to accept the new version at your next sign-in; if you don't, you cannot continue using the platform.

14Governing law

These terms are governed by the laws of the Republic of Türkiye, and the courts and enforcement offices of the Republic of Türkiye have jurisdiction over disputes. Your statutory rights as a consumer (consumer arbitration committees and consumer courts) are not affected.

15Contact

Questions and requests: team.convengg@gmail.com